Telecommunications
Consumer Protection
Helping telecom companies understand their users to engage them and provide better services
Our work in this space
Our work in telecommunications centres around designing and implementing trials to provide the best services at the best value to customers. With a large UK telecommunications provider and Ofcom, we tested communications to engage some of the provider’s least engaged customers, prompting many to switch to a better suited calling plan and improving their customer experience.
We have worked with a satellite internet provider to understand the value of their services as they expand internet access across areas with poor connectivity. We have also helped Ofcom design and test an internal communication programme to reach and inform telecommunications policymakers.
Methods and services
- Behavioural intervention design
- Predictive algorithms and applications
- Randomised controlled trials
- Regulation review
- Survey design
- Understanding value/willingness to pay
Do you have a project in mind?
Contact us to discover how our insights into human behaviour and evidence-based approach can support your organisation.
